Effective Date: [1-JAN-2016]

At InstantDigitizer, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.instantdigitizer.com](the “Site”) and use our services to convert designs into embroidery and vice versa. Please read this policy carefully to understand how we handle your personal information.

By accessing or using our Site and services, you agree to this Privacy Policy. If you do not agree with the terms outlined below, please do not use our Site or services.

1. Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect can be categorized as follows:

a) Personal Information

When you use our services, we may collect personal information that you voluntarily provide, such as:

• Name

• Email address

• Billing information (such as credit card details or billing address)

• Phone number

• Shipping address

• Any other information you provide when creating an account, making a purchase, or submitting a design.

b) Non-Personal Information

We may also collect non-personal information automatically when you visit our Site. This may include:

• IP address

• Browser type and version

• Device type

• Pages visited on the Site

• Time spent on the Site

• Referring website (if any)

• Cookies and tracking data

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process your orders and provide the requested services (such as converting designs into embroidery or vice versa).

• To personalize your experience on our Site.

• To improve our Site and services by understanding user preferences.

• To send transactional emails (such as order confirmations, shipping updates, and customer support responses).

• To send marketing communications if you have opted in (you may opt out at any time).

• To respond to inquiries, customer service requests, and technical support.

• To comply with legal obligations and protect our rights.

3. Sharing Your Information

We value your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and email service providers. These service providers are required to maintain the confidentiality of your information.

• Legal Compliance: We may disclose your information when required by law, such as to comply with legal processes, enforce our terms and conditions, or respond to government requests.

• Business Transfers: If InstantDigitizer is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files that are stored on your device when you visit our Site. These cookies may be used to:

• Remember your preferences and settings.

• Improve website performance.

• Analyze site traffic and user behavior.

• Show personalized advertisements.

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our Site.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete personal information.

• Deletion: You can request that we delete your personal information, subject to certain legal obligations and retention periods.

• Opt-Out: You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

• Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [contact@instantdigitizer.com